1.0 Personal Information

Personal information is any information about an identifiable individual. This may include information such as:

-       Your name

-       Contact details (email address, phone number, postal address)

-       Property purchase or enquiry details

-       Financial or transactional information relevant to property purchases

-       Feedback, enquiries, or communications you have with us

-       Any other information you provide to us in relation to our property developments or services

We only collect personal information where it is reasonably necessary for our business activities.

2.0 Collection and Storage of Information

Stellar Residential Limited collects personal information that is necessary to operate our business and provide our services. This information may be collected when you:

-       Enquire about one of our property developments

-       Register interest in a property or development

-       Purchase or enter into an agreement for a property

-       Contact us through our website, email, phone, or social media

-       Engage with us as a supplier, contractor, consultant, or business partner

The information we collect may include:

-       Your name and contact details

-       Property preferences or enquiry information

-       Information required to process property purchases or agreements

-       Payment or transaction information where relevant

-       Communications between you and our team

We may also collect limited information about your interaction with our website, such as pages visited or time spent on the site, to improve user experience.

Personal information is stored securely within our internal systems and databases and is only accessible to authorised personnel.

If you choose not to provide certain information, it may limit our ability to provide services or respond to your enquiry.

3.0 Use of Your Personal Information

Stellar Residential Limited may use your personal information for purposes including:

-       Responding to property enquiries

-       Providing information about our property developments

-       Processing property purchases or related transactions

-       Managing customer relationships and communications

-       Providing updates regarding developments or projects you have expressed interest in

-       Improving our services and customer experience

-       Meeting our legal and regulatory obligations

-       Managing relationships with suppliers, consultants, and contractors

We will only use your information for purposes that are consistent with the reason it was collected.

4.0 Direct Marketing

From time to time, Stellar Residential Limited may send communications about property developments, opportunities, or services that may be of interest to you.

These communications may be sent via:

-       Email

-       Phone

-       SMS

-       Other digital communication channels

You may opt out of receiving marketing communications at any time by contacting us at:

sales@stellarresidential.co.nz

We will respect your communication preferences wherever reasonably practicable.

5.0 Disclosure of Information

Stellar Residential Limited may disclose personal information to third parties where necessary to operate our business, including:

-       Professional advisors such as legal or financial advisors

-       Contractors, consultants, and service providers assisting with property developments

-       IT service providers or systems supporting our business operations

-       Regulatory authorities or government agencies where required by law

-       Financial institutions or settlement service providers involved in property transactions

We will take reasonable steps to ensure that any third parties handling personal information on our behalf protect that information appropriately.

6.0 Information from Our Website and Digital Platforms

When you visit our website or social media pages, anonymous data may be collected to help us understand how users interact with our content. This information may include:

-       Number of visitors

-       Pages viewed

-       Duration of visit

-       Device type used to access the website

-       General geographic location

This information is used for analytical purposes to help improve our website and services.

Cookies

Our website may use cookies to enhance user experience and analyse website traffic. Cookies are small text files stored on your device that help websites recognise returning visitors and remember preferences.

Cookies generally do not collect personally identifiable information. You can adjust your browser settings to block or delete cookies; however, doing so may affect your experience on certain websites.

7.0 Storage and Protection of Information

Stellar Residential Limited takes reasonable steps to ensure that personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure.

These measures include:

-       Secure digital storage systems

-       Restricted access to personal information by authorised staff only

-       Password-protected systems and devices

-       Routine cybersecurity and system monitoring

All staff and contractors associated with Stellar Residential Limited are expected to maintain strict confidentiality regarding any personal information they handle.

8.0 Complaints

Stellar Residential Limited takes privacy concerns seriously and will endeavour to resolve any complaints promptly.

If you believe your privacy has been breached or have concerns about how your information has been handled, you may contact us at:

Email: sales@stellarresidential.co.nz
Phone: 021 260 7422

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner.

9.0 Accessing or Updating Your Information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate.

To protect your privacy, we may need to verify your identity before providing access or making changes.

Requests regarding your personal information can be made by contacting:

Stellar Residential Limited
Christchurch, New Zealand

Email: sales@stellarresidential.co.nz
Phone: 021 260 7422

Changes to This Privacy Policy

Stellar Residential Limited may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

The most current version will always be available on our website.